Ways to Give Back This Holiday Season

By Mandy Saucerman on 11/4/19 2:51 PM
With the holiday season around the corner, Citizens Energy Group offers employees opportunities to support families in need.
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Results of United Way Golf Outing, Campaign Week

By Mandy Saucerman on 11/4/19 2:50 PM
More than $410,000 was donated to United Way of Central Indiana (UWCI) after Citizens Energy Group’s annual golf outing in June and employee giving campaign in August!
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Citizens Website Leads Utility Industry Satisfaction Index

By Mandy Saucerman on 11/4/19 2:49 PM
Each month, independent market research firm ForeSee generates satisfaction scores for hundreds of company websites across a wide variety of industries based on voice-of-the-customer surveys.
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Two New Photo Displays Highlight Company History, Culture

By Mandy Saucerman on 11/4/19 2:48 PM
The next phase of the internal branding project is complete. New graphics have been added to the Distribution Conference Room at Langsdale 1B, and at the General Office in the employee entrance stairwell leading to the basement.
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Celebrating Customer Service

By Mandy Saucerman on 11/4/19 2:45 PM
Citizens Energy Group celebrated Customer Service Week with a carnival and lunch Friday, October 11.
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Citizens Earns Two Telly Awards

By Mandy Saucerman on 11/4/19 2:45 PM
Citizens Energy Group recently received two Telly Awards, which annually showcase the best work created within television and across video, including video for social media, pre-roll, and any other video content used to further a brand’s mission.
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COMMITMENT TO SUSTAINABILITY: Geist Clean Up and America Recycles Day

By Mandy Saucerman on 11/4/19 2:45 PM
Learn more about Citizens' support of the recent Geist Clean Up, and get reminders about the mixed stream recycling program at Citizens in celebration of America Recycles Day on November 15.
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Wastewater Employees Honored for More than 40 Years of Service

By Mandy Saucerman on 11/4/19 2:44 PM
Seven Wastewater Operations employees were honored at the Indianapolis Department of Public Works Employee Appreciation Luncheon on October 17.
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HELPFUL HINT FROM HR: Benefits Guide Mailed to Homes This Month

By Mandy Saucerman on 11/4/19 2:43 PM
Open Enrollment is November 18-December 6. You can learn about benefits for 2020 in the benefit guide mailed to employees’ homes early this month. If you still have questions or want to learn more about the benefits being offered in 2020, there are three ways to get more information:
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HEALTHY CITIZENS: November 2019

By Mandy Saucerman on 11/4/19 2:42 PM
This month's wellness news includes the October Wellness Champion, Step into Shape challenge winners, information about the next blood drive, numerous upcoming cooking demonstrations, the Healthy Holidays wellness challenge, and more!
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Wise Elected Vice Chair of NMSDC Board Chairs

By Mandy Saucerman on 11/4/19 2:41 PM
Congratulations to Richard Wise, Supplier Diversity Program Administrator, on being elected Vice Chair of the National Minority Supplier Development Council Board Chairs group.
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Service Awards, New Employees, In Memoriam (November 2019)

By Mandy Saucerman on 11/4/19 2:41 PM
Find out who is celebrating a service milestone and who has joined Citizens as a new employee. Included in this month's Engauge are a couple "in memoriam" announcements.
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STATE OF THE TRUST: Harrison Highlights 'One Company, One Culture'

By Mandy Saucerman on 10/7/19 9:00 AM
Reminding leaders that “We’re All Citizens,” President and CEO Jeffrey Harrison spoke about company culture at the fourth annual State of the Trust event on October 3. Below are highlights of the speech.
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CIS2020 Update: One Year Later

By Mandy Saucerman on 10/7/19 8:57 AM
The Customer Information System (CIS) replacement project kicked off one year ago this month. Project leaders are happy to announce that CIS2020 is on schedule, with a target deployment date of July 27, 2020.
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A Spotlight on Volunteering

By Mandy Saucerman on 10/7/19 8:56 AM
Find out about an award Citizens recently won for volunteer service, get details on the annual community volunteer support program, and find out how to nominate a coworker for a Jefferson Award.
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Legislative Change Elevates Offenses Against Utility Workers

By Mandy Saucerman on 10/7/19 8:54 AM
Individuals who commit an offense against a worker who is acting in the ordinary course of the worker’s employment (such as utility field employees) are now subject to harsher punishment with the passing of Indiana Senate Enrolled Act 240.
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Citizens Westfield Hosts Training for Local Fire Department

By Mandy Saucerman on 10/7/19 8:44 AM
Citizens employees recently trained about 60 firefighters from the Westfield Fire Department on hydrant operation and maintenance and natural gas emergency response.
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Q&A: Meet Curtis Popp, Vice President, Customer Operations

By Mandy Saucerman on 10/7/19 8:43 AM
Whether behind a desk or in the kitchen, Curtis Popp enjoys creating the perfect recipe – at work, his goal is satisfied customers; at home, it’s a delicious meal for his family. As we celebrate Customer Service Week, October 7-11, read on to learn more about his passion for customer service.
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COMMITMENT TO SUSTAINABILITY: Employees Participate in Dragon Boat Race

By Mandy Saucerman on 10/7/19 8:42 AM
For the second consecutive year, Citizens Energy Group employees paddled down the White River as team “River Crews” during the Dragon Boat Race at the annual White River Festival.
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Twenty-Three Employees Inducted into Quarter Century Club

By Mandy Saucerman on 10/7/19 8:40 AM
At the 80th annual Quarter Century Club reception, 23 Citizens Energy Group employees were honored for their years of service to the utility.
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Employees Support Fight Against Cancer

By Mandy Saucerman on 10/7/19 8:39 AM
Contact Center employees organized a surprise fundraiser for coworker Juliana Lopez on August 23, to celebrate her final chemotherapy session.
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Citizens Wins Utility Golf Tournament

By Mandy Saucerman on 10/7/19 8:38 AM
Citizens Energy Group was named the winner of the 2019 OHINKY (Ohio, Indiana, Kentucky) Golf Tournament, held September 13, at Timbergate Golf Course in Edinburgh.
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HEALTHY CITIZENS: Wellness Champions and Health Screenings

By Mandy Saucerman on 10/7/19 8:38 AM
Read on to learn who was named a Wellness Champion for the months of August and September. Check out the schedule for October Health Screenings.
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HELPFUL HINT FROM HR: Open Enrollment Begins Nov. 18

By Mandy Saucerman on 10/7/19 8:26 AM
Open enrollment is November 18-December 6. Citizens Energy Group has chosen a new benefits administrator to improve your open enrollment experience. For calendar year 2020, employees should visit ceg.bswift.com to select their benefits.
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Service Awards and New Employees (October 2019)

By Mandy Saucerman on 10/7/19 8:24 AM
Find out which employees have reached service milestones and meet our newest employees.
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Perry K Stacks Getting Painted Colts Blue

By Mandy Saucerman on 8/14/19 9:34 AM
An ongoing project at Citizens Energy Group’s Perry K Steam Plant is enhancing the Indianapolis skyline. The stacks, which direct combustion gasses into the atmosphere, are typically painted about every seven to nine years for the purpose of preservation.
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College Interns Network with Officers

By Mandy Saucerman on 8/14/19 9:27 AM
Citizens Energy Group’s summer college interns participated in a speed networking event with several of the company’s officers on Friday, July 26.
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Results of Internal Communications Effectiveness Survey

By Mandy Saucerman on 8/14/19 9:24 AM
The Employee Communications Team would like to thank the more than 400 employees who took the Internal Communications Effectiveness survey earlier this spring. The team is pleased to provide a summary of the results.
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COMMITMENT TO SUSTAINABILITY: Be Car Free on September 20

By Mandy Saucerman on 8/14/19 9:21 AM
Citizens Energy Group employees are encouraged to participate in Car Free Day Indy on September 20. Find out how you can join in on the fun and catch a free ride with IndyGo. Plus, read up on the new rules of the road before the Red Line begins service September 1.
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Employees Enjoy Company Picnic

By Mandy Saucerman on 8/14/19 9:20 AM
Citizens Energy Group hosted a picnic for its employees and their family and friends on Sunday, August 4, at Victory Field.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.