HEALTHY CITIZENS: Improve Your Heart Health

By Mandy Saucerman on 2/7/22 7:02 AM
February is American Heart Month! Heart disease is a leading cause of death in the United States. Learn more about risk factors and how you can improve your heart health.
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New Employees, Service Awards, In Memoriam (Jan/Feb 2022)

By Mandy Saucerman on 2/7/22 6:59 AM
We're celebrating several new hires as well as more than 100 service anniversaries! In this issue, we also mourn the recent loss of six retirees.
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White River Rock Ramp Completed in October

By Mandy Saucerman on 12/13/21 9:09 PM
A new rock ramp on the White River is helping to provide adequate water supply to the White River Water Treatment Plant after the failure of the Emrichsville Dam, just south of 16th Street, in fall 2018.
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Citizens, Perkins Honored by Minority Supplier Organization

By Mandy Saucerman on 12/13/21 9:08 PM
At its annual awards dinner on November 12, the Mid-States Minority Supplier Development Council (Mid-States) recognized Citizens Energy Group and one of our employees.
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Employees Building Playhouses to Raise Funds for Warm Heart Warm Home

By Mandy Saucerman on 12/13/21 9:08 PM
Several employees are building playhouses to be auctioned off to raise funds for Citizens’ Warm Heart Warm Home Foundation™.
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Event Raises Funds for Warm Heart Warm Home Foundation

By Mandy Saucerman on 12/13/21 9:07 PM
Nearly 200 individuals attended the Warm Heart Warm Home Fundraiser and Topgolf Tournament on Wednesday, November 17.
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Q&A: Meet Brett McClellan, Energy Efficiency Program Coordinator

By Mandy Saucerman on 12/13/21 9:07 PM
Brett McClellan began working in the Contact Center while in high school. More than 40 years later, he remains dedicated to directly helping customers by managing energy efficiency programs.
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Sustainability Report Available Online

By Mandy Saucerman on 12/13/21 9:07 PM
Every other year, Citizens Energy Group publishes a Sustainability Report to highlight the many ways in which Citizens is working to make Central Indiana a better place to live, both today and in the future.
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Citizens for Good: Big Brothers Big Sisters Seeking Volunteers

By Mandy Saucerman on 12/13/21 9:05 PM
Becky Schaefer spent five years volunteering with Big Brothers Big Sisters of Central Indiana, a non-profit with a mission to create and support one-to-one mentoring relationships to help youth achieve their full potential.
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Employee Veterans Honored for Service

By Mandy Saucerman on 12/13/21 9:04 PM
As a part of our commitment to Diversity and Inclusion, Citizens Energy Group honors our employee military veterans each year. 
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Volunteers Plant Nearly 50 Trees in Martindale-Brightwood Neighborhood

By Mandy Saucerman on 12/13/21 9:04 PM
During the mid-October Trick or Tree event in support of the 10 Thousand Trees program, Citizens Energy Group employee Tommy Roper got the opportunity to plant a tree in front of the house he grew up in.
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Submit Volunteer Hours by January 15

By Mandy Saucerman on 12/13/21 9:03 PM
Citizens Energy Group’s Community Volunteer Support Program recognizes employees and retirees for the time and effort they invest in the local community. Volunteers must meet certain requirements by January 15 to be eligible for a volunteer gift and/or a grant for a non-profit for which they volunteer. 
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Dependent Audit to be Conducted in January

By Mandy Saucerman on 12/13/21 9:03 PM
Healthcare costs continue to rise for both employers and their employees. One factor contributing to the increase is the cost of covering dependents who are not eligible for plan benefits. As part of our ongoing efforts to control these costs and to keep our enrollment records up to date, Citizens has contracted with BMI Audit Services (BMI) to perform relationship dependent verification for those enrolled in our medical, dental, and vision insurance programs.
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Harrison Named Business Leader of the Year by Indiana Chamber

By Mandy Saucerman on 12/13/21 9:02 PM
President & CEO Jeffrey Harrison was named the 2021 Ogletree Deakins Business Leader of the Year at the Indiana Chamber’s annual awards dinner on November 9.
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Best Places to Work Survey Coming in January

By Mandy Saucerman on 12/13/21 9:02 PM
The goal aligned with our employee engagement strategic pillar is to become an employer of choice in Indiana.
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New Performance Management System Welcomed by Employees

By Mandy Saucerman on 12/13/21 8:56 PM
Perhaps the most welcome strategic initiative in recent history, CSA Performance launched on October 1 and is being used by non-bargaining employees to manage performance for calendar year 2022.
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Paul Riggins Giving Tree Program Supporting Gleaners Food Bank

By Mandy Saucerman on 12/13/21 8:55 PM
The Paul Riggins Giving Tree Program is supporting Gleaners Food Bank again this year. Citizens’ Fundraising Team, which organizes the program each year, is challenging employees to raise $3,500 by December 31 through a virtual food drive.
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New Employees, Service Awards, In Memoriam (Dec 2021)

By Mandy Saucerman on 12/13/21 8:54 PM
In this issue, we're recognizing several service anniversaries, introducing new employees, and mourning the loss of a member of the Citizens family.
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Department Spotlight: Billing and Customer Service

By Mandy Saucerman on 10/20/21 2:07 PM
Each October, we celebrate Customer Service Week as a way to recognize our employees’ dedication to supporting our customers. To highlight the important work these employees do each day, our department spotlight this month is Billing and Customer Service. Under the leadership of Curtis Popp, Vice President of Customer Operations, and Director Jeff Ford, Customer and Billing Services includes the Contact Center, Billing and Receivables Management, Performance Assurance, and User Experience.
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Q&A: Meet Craig Jackson, Senior Vice President, Special Projects

By Mandy Saucerman on 10/20/21 2:04 PM
Craig Jackson joined Citizens Energy Group in mid-September as Senior Vice President, Special Projects. He will assume the Chief Financial Officer position upon John Brehm’s retirement at the end of March 2022. Learn more about our newest senior leader in this month’s Q&A.
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Citizens for Good: Recent Volunteer Events Clean Up Waterways

By Mandy Saucerman on 10/20/21 2:04 PM
Citizens Energy Group joined the City of Fishers and other environmental stewardship groups for a Corporate Action Day focused on the betterment of the natural environment around Geist Reservoir. The annual Geist Cleanup was held on Friday, September 17 and was a great success with approximately 80 volunteers in total, including nearly 20 Citizens Energy Group employees. Citizens volunteers alone collected approximately 175 pounds of debris along the Fall Creek Road causeway and adjacent areas.
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United Way Giving Campaign Results

By Mandy Saucerman on 10/20/21 2:01 PM
Citizens' Fundraising Team appreciates the involvement of our coworkers in the 2021 United Way giving campaign. We are proud of the positive impact we were able to make on our community through our fundraising efforts this year. Check out the comparison of our 2020 and 2021 campaigns.
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Citizens Reservoir Wins Three Monumental Awards

By Mandy Saucerman on 10/20/21 2:01 PM
Citizens Reservoir was recognized at the Indy Chamber of Commerce Monumental Awards Ceremony on September 29. The annual event highlights the built environment in the nine-county Indianapolis region and celebrates projects that improve the overall quality of life and attract talented individuals to the area.
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Festival of Trees Coming Soon to Indiana History Center

By Mandy Saucerman on 10/20/21 2:00 PM
For the third consecutive holiday season, Citizens Energy Group is a sponsor of the Festival of Trees at the Eugene and Marilyn Glick Indiana History Center. The event features numerous trees, elaborately decorated by individuals, families, and organizations across the state.
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Miller, Gattone Participate in Cybersecurity Exercise with National Guard

By Mandy Saucerman on 10/20/21 1:59 PM
Two Citizens IT Security employees participated in an emergency response exercise hosted by the Indiana National Guard on Saturday, August 14.
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Benefits Open Enrollment is November 1-12

By Mandy Saucerman on 10/20/21 1:59 PM
From November 1-12, employees will be able to enroll in new medical, dental, and vision plans; make changes to existing plans; and update beneficiaries and emergency contacts via the BSwift portal.
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Hispanic Heritage Month: DigIndy Art Project and D&I Initiatives

By Mandy Saucerman on 10/20/21 1:58 PM
Find out more about how this year's art project celebrated both cleaner waterways and culture. In this article, you'll also learn more about the Diversity & Inclusion team's recognition of Hispanic Heritage Month, its recent community project, and upcoming events for employees.
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Citizens Sponsors Day Camp at STEM Connection

By Mandy Saucerman on 10/20/21 1:55 PM
Citizens Energy Group sponsored a day at the STEM Connection’s “Our Wonderful World” camp in late September.
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Nominate Coworkers for a Jefferson Award

By Mandy Saucerman on 10/20/21 1:54 PM
If you know a coworker or retiree who is making a difference through volunteerism, consider nominating him or her for a Jefferson Award.
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DigIndy Named Tunnel Achievement Award Winner

By Mandy Saucerman on 10/20/21 1:54 PM
The DigIndy Tunnel System was named the winner of the 2021 Tunnel Achievement Award for Project Excellence by Tunnel Business Magazine.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.